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Iron Cooker's Shipping & Return Policies

All orders are processed in the order in which they are received and will be shipped in a timely manner. Should a problem arise with your order, you will be notified as soon as possible.

Our goal is 100% customer satisfaction! If you are unsatisfied with the quality or condition of the merchandise, please contact us within 5 days of receipt with a photo of the item in question and a description of the problem. After this no returns will be accepted for any reason. 

Be advised, we do not refund shipping and handling charges.

Returns are accepted if:

  1. The merchandise is defective or damaged upon delivery
  2. You are not satisfied with the quality of the merchandise at time of delivery

Returns will NOT be accepted if:

  1. Your merchandise was shipped outside the continental US

Shipping Damage

Sometimes situations arise that are out of our control. The most common of these situations is merchandise damaged through shipping.In the event that your merchandise is damaged, in whole or in part,by the carrier, you must contact us with your claim. Defective merchandise will be gladly replaced but we cannot be held liable for the actions of the freight carrier.

All shipping fees,both to and from, are the sole responsibility of the purchaser.

Should you wish to return your merchandise for reasons other than the product being defective,the following will apply:

  1. All returns must be pre-authorized. Please advise us by email of your wish to return the item in question.We will issue you an authorization number and instructions for returning your merchandise.
  2. There will be a 10% restocking fee on any item returned for any reason other than being defective.
  3. The returned item must be in new, unused, untested condition in the original packing and with all instructions included.
  4. No refund will be issued for any item that cannot be resold as new.
  5. Refunds will be issued for the product only. No refund will be issued for shipping charges.